- Survey Monkey: Simple to-use, widely recognized survey tool, with a free version available, to-boot.
- SurveyGizmo: Not as widely recognized as Survey Monkey, but it works just as well as a survey tool (if not more user-friendly).
- Ask Your Target Market: You have to pay for this, but it's so worth it. You can specify your exact target market, survey that group, and get responses in a matter of hours. You pay-per-response, and certain features (i.e. open ended answers, qualifying questions) are extra. After you add it up, it's not difficult for the per-response rate to be $3 or $4 (or more), but time is money and AYTM is a time-saver. Plus, the site itself is dripping with ease-of-use. Their chat-enabled customer support people rock, too. They even gave me copy suggestions for the questions I was asking.
- Insight.ly: Very simple CRM. When I used to work for a bigger organization, we used NetSuite -- which was expensive and mostly difficult to use. Insightly has a lot of features that not only work well, but are pretty nifty (such as a dedicated email address that, when copied, automatically files the email you're sending into the appropriate folder. Oh yeah...it's free.
- Google Apps: This is how we got turned onto Insight.ly. It's a monthly subscription per-user, but it's what gave us access to Insight.ly and other tools
I'll post another installment of awesome web 2.0 tools that I use, but these all rock and are worth looking into ASAP.